Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Shipping & Delivery

Your order will be processed and shipped within 7 business days from receipt of full payment. Kindly allow for delays during sale periods and holidays.  Shipping is free for regular priced orders above $100 within Singapore. For bulk delivery enquiries, please contact us at info@fegj.com.sg or WhatsApp +65 87420548. If using Easyship –  When you order with us, you can select from any of the following three shipping options to pick what works best for you –  Option 1: The cheapest delivery Option 2: The most value for money (in between the cheapest and the fastest) Option 3: The fastest delivery These options will be provided in real time at check out so you can make an informed decision.  Once the item is shipped, the tracking ID will be automatically sent to you via email so you can be aware of the status of your order throughout the shipping process. 

​Payments Policy

We accept payments conveniently by Debit Card, Credit Card, PayNow (UEN: 202003426G) and Stripe.  > Account Details for PAYNOW – The Gem Capital Pte Ltd > PAYNOW: 202003426G Trust Signals for our secure payment channels will be visible during your checkout process. 

Return & Refund Policy

Thanks for shopping at The Gem Museum Shop.  If you are not entirely satisfied with your purchase, we’re here to help.

Exchanges, Returns and Cancellation Policy 

Returns

We offer refunds for defective manufactured products such as accessories and jewellery. Refunds are not available for minerals, gemstones.

You can exchange or return any item purchased that has been damaged in-transit or with manufacturing defects within 15 days of the delivery date. 

To be eligible for a refund
> You should have the receipt or proof of purchase for your product.
> Your item must be unused and in the same condition that you received it.
> The product must be returned in original packaging (with brand’s/manufacturer’s box, user manual, warranty card and all the accessories within)(if applicable) Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If you receive a refund, the cost of return shipping and prevailing Singapore Taxes will be deducted from your refund.

Exchanges

1. Exchanges or Returns for reasons other than defects are subject to the discretion of The Gem Museum Shop.

There is NO EXCHANGE OR Returns for CUSTOMIZED / Made to order products.
Please write in to info@fegj.com.sg or WhatsApp +65 87420548 with your request and a photo of the item you wish to exchange within 15 days of delivery. 

However, any exchanges/ returns will  be provided only under the following conditions
> Your item must be unused and in the same condition that you received it.
> Your item is in its original packaging as when it was delivered to you; and
> Your item has the receipt or proof of purchase with it. 

2. Shipping costs for exchanges or returns other than for defective items will be borne by you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and taxes are non refundable.

3. If you receive a refund, the cost of return shipping and prevailing Singapore Taxes will be deducted from your refund.

Cancellation 

Cancellation of order is not allowed once payment is completed.

Contact Us

If you have any questions on how to return your item to us, contact us at info@fegj.com.sg

Terms & Conditions Agreement

Welcome to The Gem Museum Shop The Gem Museum Shop is hereby denoted by “the Website,” “the services”, “we,” “us,” or “our” in this agreement. By accessing and using the Website and the products and services of the Website (collectively, the “services”) you are subject to the following terms, conditions and notices (the “terms of service”).  Please visit the Website regularly to keep track of the updates on the terms and conditions as  The Gem Museum Shop reserves all rights to amend and withdraw these Terms and services at any time without advance notification. As such, we will not be liable should the Website be unavailable or a certain section of the Website be non-accessible at any time for any reasons. By using the services, you agree to accept our service Terms and conditions, as may be updated by us from time to time.

Website Code of Conduct & Ethics

All users and visitors to the Website must comply with this Code of Conduct. Your use of the Website represents your acceptance and agreement to abide by this Code of Conduct. The Code of Conduct on this page may be revised from time to time. Please review this page regularly so as to be well informed of any changes that we make. If you find that anything on this website contravenes this Code of Conduct, please send notification to our email: info@fegj.com.sg By using the Website, users and visitors agree to abide by the following: 

User is to submit truthful information on registration

> User is not to use the Website or any of its contents or publish any contents for unlawful, objectionable, offensive, abusive, harassing, threatening, defamatory, infringing, obscene, hateful, inflammatory, profane, racially or sexually or religiously offensive uses nor violate the rights of other users.
> User is not to use the Website in competition with The Gem Museum Shop.
> User is to comply with copyrights, trademark, intellectual property laws and will not plagiarize, copy, distribute, upload, modify any portion of the Website by any means.
> User is prohibited to use automated systems or software to extract data from this website for commercial purposes.
> User is to abide by all the terms and conditions of this Agreement for the use of the Website.

Copyright & Plagiarism Policy

In line with the Copyright & Plagiarism policy and laws, users are not to copy any part of asource in the Website and then claim that it is your own work which includes: • Logo • Design • text • image (including photograph, products, services) • video • music • audio recording • interview • artwork

Indemnity

You agree to defend, protect and indemnify The Gem Museum Shop its directors, managers, employees, business partners and affiliates from all liability, damages and/or third-party claims, (including, but not limited to, legal fees) arising from your use of this website or your breach of this agreement.

Disclaimer

The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other sort, arising out of or in connection with the use of our products, our webstore or the Service. We reserve the right to make additions, deletions, or modifications to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service.  In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.

Governing Law, Jurisdiction and Legal Entity

These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in, Singapore. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of Singapore.

Legal Entity and Address

The Gem Capital Pte Ltd UEN 202003426G 9 Perak Road Singapore 208130

Need help?

Contact us at info@fegj.com.sg for questions related to refunds and returns.